High 5

Summary Box

• Registered: High 5 Entertainment LLC, New York, company number 2756646
• Company founded: 2012, New York
• Welcome Bonus: 250 free Games Coins + 5 Sweeps Coins + 600 Diamonds
• Withdrawal times: Up to 5 business days
• Live Casino: Yes
• Sports betting: No
• Payment method: Visa, Mastercard, Skrill, Astropay, Neteller and more

High 5 Casino Overview

While High 5 Casino isn’t the oldest online casino on the block – having been created back in 2012 – it still has plenty of experience behind it. High 5 Games has been in the business since the 1990s, and brought a wealth of experience to its own casino. 

High 5 is one of a relatively new breed of online social casinos, where players play with virtual currency as opposed to the real thing. Like many social casinos, High 5 offers players the chance to win Sweeps Coins. These can be redeemed for real money, but you’ll need a significant amount of them. 

With such a huge game selection, there’s still plenty to choose from – including slots and live dealer games. So whether you’re looking for classic casino games or for something new, you’re bound to have fun. 

In America, High 5’s availability varies by state, with restrictions on certain territories such as Kentucky, Nevada and Idaho. Outside of the US, players can determine whether or not they can play at High 5 by checking if their country is available when they register for an account. Even if you can sign up and play for fun, there may be restrictions on redeeming Sweeps Coins. So check carefully.

Is This Casino Legit and Safe?

High 5 has some great partners that have worked long and hard on their own reputation, including Pragmatic Play, NetEnt, Playson and Ruby Play. High 5 Games has also been active in the space for years and its in-house games studio supplies Powbet, Lucky Block, TG Casino and Wazamba with the likes of Da Vinci Diamonds, Golden Goddess and Secrets of the Forest. 

You’ll find High 5 Games in more than 50 countries and about 17 million players enjoy their games around the world. The company has a presence in physical casinos, too, and this is no small-time shady operation. 

High 5’s commitment to its customers goes beyond the obvious prevention of playing with real money. They also have responsible gambling measures that are freely accessible at the bottom of the landing page. 

When it comes to security, High 5 uses encryption tools to protect its customers’ data from unauthorised access – including personal and financial details. 

Many people on Trustpilot aren’t big fans of online casinos and they tend to get a rough ride as big losers tend to be the most vocal critics. That may have something to do with its 3.5 star review overall. 

That said, it’s important to remember that this is from a much smaller number of reviews than other casinos – just 865 at the time of writing. As well as this, 50% of the reviews that are listed on Trustpilot are also 5 stars. 

Welcome Bonuses and Promotions 

High 5’s welcome bonus is made up of 3 separate parts – 250 free Games Coins, 5 Sweeps Coins, and 600 Diamonds. Each of these serves as different types of casino bonuses, allowing you to really get the most out of the site. 

Games Coins are solely used for playing the games on the website. Sweeps Coins can be either saved to build up a deposit to cash in for prizes, or gambled with the hope of getting to the real prizes quicker. Diamonds, meanwhile, can be used to buy coveted free spins, and other in-game boosts – giving you access to a swathe of exciting features to enhance your playing experience!

Ongoing Promotions for Regular Players 

Of course, while the welcome bonus is certainly enticing, it’s inevitably going to run out at some point. Fortunately, there are two other ongoing promotions that can help keep the fun going, with all three parts of the welcome bonus up for grabs all over again!

Daily Harvest

Needless to say, Sweeps Coins are going to be what players are after the most – this way you can actually get your hands on real prizes. Fortunately, High 5 doesn’t make players strive to get their hands on them – they literally give them away for free in their Daily Harvest. 

Just head over to Sweeps Play to get your allocation for the day.  

4-Hour Bonus

While Sweeps Coins are highly prized, High 5 knows that players will also want Game Coins and Diamonds to make the most of their gaming experience. Even better, this is available every 4 hours. So, you can watch your haul of Diamonds and Games Coins stack up in no time.

Game Selection 

There are plenty of slots to choose from at High 5, and even better – plenty of them are exclusives. To give you just some ideas, players can play the following exclusives at High 5, plus many more: 

• Congo Cash XL
• Cave King
• Bear Mountain
• Island Eyes

And don’t worry if you’re more into live dealer games than slots. While most of its offering focuses on Slots, High 5 also provides roulette and blackjack to make sure it caters to the widest possible audience.

Payment Options 

Players at High 5 can fund their accounts with standard currencies such as Euros, Canadian and US Dollars, and Indian Rupees – among others. The full list of accepted currencies can be found on their FAQ page, although this may be a bit challenging to locate.

High 5 supports numerous payment options – granting players flexibility with how they play. These methods include bank cards, AstroPay, Skrill and Neteller. 

Withdrawal Times

As we mentioned earlier, Sweeps Coins are the only ‘currency’ at High 5 that you can actually withdraw, and this is because they can be converted into cash prizes and gift cards. However, it’s important to note that withdrawal times and minimum amounts may vary. High 5 stated on their website that “withdrawals generally take 1 – 5 bank days to process” across their supported payment methods. Yet, they also added that withdrawals may be faster during business hours. 

RTP Rates

As you may already have guessed, RTP rates can change depending on the type of games you play. Slots will typically have an RTP rate covering anything from 94-97%, while Roulette and Blackjack typically give players a much higher RTP rate of around 99% – the house’s edge is very small here.

Please also remember that this is based on a statistical average, and are no guarantee of you winning anything at all.

VIP Programme

High 5 offers players the chance to secure bonus rewards through its VIP programme, with the ranks ranging from Silver all the way up to Diamond. 

There’s plenty of rewards available – all you have to do is climb the ranks, and you’ll reap the rewards of your hard work – this includes exclusive promotions and VIP-only tournaments, which can offer much better prizes than would normally be available.

Mobile Experience 

Many online casinos are aware that people are now looking to game on their smartphones as opposed to being stuck at a computer. Sure, tradition has its merits, but sometimes you need to make way for innovation.

To this end, not only is the High 5 website designed to be used on all smartphones with internet access, but they’ve also gone a step further and created their own app. The mobile casino app is clearly popular with customers – having gained a review score of 4.2 stars on Android from over 94,000 reviews, and 4.6 stars on iOS from over 39,000 reviews.

User Experience and Site Design

Despite having a full landing page, High 5’s website is easy to navigate. Its games are neatly signposted, having been split into separate categories to make navigation easier. However, it has to be said that information on the welcome bonus, and on a range of FAQs, should be considerably easier to find. 

While customer service, social media accounts and responsible gambling tools are easily located, customers should be able to find all the important information, rather than having to go around the houses to access what they need.

Rather than forcing players to stick to one currency, High 5 gives you the chance to play with either Games Coins or Sweeps Coins – it’s entirely up to you. This is helpful in allowing players to personalise their experiences to suit their preferences.

Customer Service

As we mentioned earlier, High 5’s customer service offering is very easy to find – it’s right at the bottom of the page! Not only is it easily accessible, but it also offers players numerous ways to get their problems solved. 

For players who are in need of a generalised fix, there is a 24/7 Live Chat that comes preloaded with a range of categories. For more personalised support, there is a customer support email address readily displayed on the screen. Finally, players can easily connect with High 5’s social media channels by clicking on the corresponding icon. 

The fact that the customer service team are not only easily located but easy to get in touch with is a big plus, as it speeds up the whole process by quickly allowing players to access the support they need.

Player Reviews and Feedback

It has to be said – High 5’s Trustpilot score isn’t great, even for a social casino. Yet, 50% of its reviews are still rated as 5 stars. Most of the reviews seem to be torn between the two extremes, and 31% of the reviews are a measly 1 star.  

Of course, Trustpilot is famous for people review-bombing places when they don’t get their way, and this is particularly true where money is involved. Indeed, a fair few of the negative reviews are calling High 5 a “scam” in relation to losing money, but there are more people overall that have good things to say than not. 

Some of the Trustpilot reviews include:

“Luisa has been the best customer service agent for regular players! I always get a response quickly if I have any issues. Been using this site for years and never had any major problems. She needs a raise!! Great site for entertaining play!” 

Wahooman, Trustpilot

“Fast bank redemptions and even faster Skrill redemptions, huge variety of games and always an event to participate in! They also offer Sweeps Coins and the original Classic Coins if you prefer. Give them a try as [they are] one of the best online casinos you will find.” 

Pam R, Trustpilot

“In May 2024, I requested a withdrawal of $400. Despite following all the necessary procedures and providing the required information, I have yet to receive my funds. It has now been several months, and my withdrawal remains pending. I have reached out to customer support multiple times, but the responses have been unsatisfactory and have not resolved the issue. This delay in payment is unacceptable and has caused considerable frustration…” 

Kristin Pellegrin, Trustpilot

How to Claim Free Spins

There are a few ways you can get your hands on free spins when you play at High 5. Besides the occasional game that allows you to purchase free spins at a substantial cost, there is of course plain old luck. But, interestingly, these are not the only methods you can use to get free spins.

The Diamonds we mentioned earlier in this review are actually worth your time and effort. This is because they can be used to purchase a variety of Boosts, including win multipliers and free spins. So, just by taking part in the 4-Hour Bonus, you can save up to get free spins for free.

Responsible Gambling Measures

There are a handful of responsible gambling measures available at High 5 Casino, and they’re all easily accessible through the Responsible Social Play link at the bottom of the landing page. 

While this isn’t anything extensive, it still covers the most important parts of online gaming, such as time reminders and limits. Besides this though, the list of hard-hitting questions about gaming addictions is hard to ignore, as it’s deliberately placed on the same page. 

For players who might not need something as in-your-face, High 5 have signposted helpful websites for those who may be concerned about themselves or loved ones.