Why Choose This Casino
£20 Bonus + 30 Free Spins
Gala Spins casino has emerged as a top online gambling platform since 2016 when it entered the casino market. This casino supports players who prefer slots to Bingo games, with a massive range of video slots.
Gala Spins has created a remarkable reputation in the gambling industry over the years as one of the few casinos with a lot of popular gaming options for players. It is also a well-known casino for loyalty schemes and regular promotions for its loyal users.
Our review looks into the unique features boosting Gala Spins’ reputation in the casino market to help you decide if it is the best casino for you.
Gala Spins is run by LC International Limited, based in Gibraltar, with the licence number 010012 from the Government of Gibraltar. Gala Spins ensures that its games come from well-known, licenced and regulated companies. LC International is a huge company that also runs the well-publicised bwin, Coral, Ladbrokes, Party Casino and Foxy Games online casinos.
The casino is also big on fair play through the use of certified Random Number Generators (RNG). This ensures that every game outcome is random at all times. In our review, we saw that Gala Spins doesn’t take player protection for granted and it offers links to support resources like GamStop, TalkBanStop, GamCare, Take Time to Think, and Gambling Therapy. The website supports several high-standard security measures with a five-level security system, 256-bit SSL encryption, and multiple firewalls.
However, user reviews haven’t been all positive. Out of 464 reviews on Trustpilot, most users gave Gala Spins just 1 star, leading to a low overall rating of 1.6 out of 5. On the other hand, the site scored better on WhichBingo with a 4.9/5 rating and got a 6.1/10 rating on AskGamblers.
The main complaints from users weren’t about the safety of the site but rather about delays or issues with withdrawals. It’s also worth noting that Trustpilot is well-known for being a site where disgruntled customers look for any reason to blame the casino they play with.
When you sign up on Gala Spins, with a deposit of £10 you will receive a £20 slots bonus plus 30 free spins each valued at 10p. This is called the Welcome Bundle. As Gala Spins boasts a comprehensive selection of games, you’ll be able to utilise the bonus as you see fit.
However, there are some conditions that you should fulfil to be eligible for this offer.
Note that the £20 slots bonus has a 40x wagering requirement, so you must wager £800 in one or several slots before they can cash out. This isn’t great, in fact it’s a major strike against Gala Spins.
To make matters worse, you are expected to wager the bonus amount and any other related winnings within 7 days – otherwise, you will lose the bonus and any associated winnings. Again, this is a major strike against the casino. The slots bonus is a free bonus and cannot be exchanged for cash.
You can claim your 30 free spins by going to the Promotions tab on the website. Then, select My Free Spins and claim your spins. If they don’t appear automatically, contact customer services. The free spins can only be used on the Starburst slot, and they must be claimed and used within 7 days. However, on the plus side there are no wagering requirements for the free spins. Any winnings from them are paid directly as cash into your account.
For existing users, Gala Spins offers regular bonuses and other offers as incentives to keep you playing. You’ll find these on the promotions page on their website. Some popular promotions include:
Gala Spins casino has a broad selection of games, including slots from well-known providers like Blueprint Gaming and Booming Games. They often introduce new ones to prevent boredom, but some old gaming options are available, such as 3 Lucky Gamblers.
The fact that the platform has more than 1,000 games shows that it indeed has something for everyone. And if you just want a fast gaming experience, you can play online scratch cards in different styles depending on the mood.
The casino also offers something for those who want to try slingo. For those desiring for a more realistic play, there are also live options for games such as live gala games and live slots.
If you want to play at a casino with table games or have a good live dealer section, then Gala Spins may not be suitable for you. However, if you are looking for an entertaining and versatile site where you get an opportunity to play all sorts of slots, this could very well be the one for you.
There is no shortage of top gaming slots – with almost 50 games presented by the different providers. It’s also possible to choose your favourite themes to match with your preferred styles of playing the games.
This casino comes with several payment options for players. They include PayPal, Maestro, Trustly, Apple Pay, Bank Transfer, Skrill, Visa, Mastercard, E-Wallets, EcoPayz, Skrill 1-Tap, Neteller, and Paysafe Card.
These options are available for withdrawals too, but the withdrawal times depend on the payment option you choose. For debit cards, it may take between 24 – 72 hours. For E-Wallets, you should be settled in less than 24 hours. Bank transfers are usually the ones with the most issues, delays and forum rants. With this payment method, withdrawals can take up to 4 days.
Gala Spins has a £10 minimum withdrawal option and there are two currencies accepted on the platform: GBP and EUR.
For withdrawals, credit, debit cards, and Paysafe cards have a £10,000 maximum withdrawal amount. For PayPal, the maximum withdrawal amount is £5,500, and comes with a maximum waiting time of 24 hours.
The Return to Player (RTP) rates at Gala Spins vary depending on the specific game. Generally, you can find these RTPs by opening the slot game and checking the settings or paytable. However, Gala Spins does not provide a clear list of RTPs on its website, making it necessary to look up each game individually.
For example, some of the popular games and their RTPs include:
The RTP for each slot is a key factor to consider, as it indicates the percentage of wagered money a game is expected to return to players over time. Games with higher RTPs are generally more favorable for players.
This casino rewards loyal users with bonuses through a well-thought-out VIP Programme.
The VIP programme comes in five levels. These are:
The rewards you’ll get as a Bronze VIP player varies from that of a Diamond VIP player. Since Gala Spins is a sister site to Gala Bingo and Gala Casino, you automatically become a VIP player on the Gala Spins platform if you are already a VIP player on any of the other two and vice versa.
Gala Spins has a mobile app for users who would prefer to have another option besides the website. This is available on Apple Store with a 4.7/5 rating out of 9,500 ratings.
For Android users, our review showed that this application isn’t available on the Google Play Store, but you can still download it directly from the casino’s website.
The app version and the browser version are fairly the same with the design as simple as possible.
When using the website, we found out that the overall interface is welcoming and easy to understand. This shows that the casino ensures that everyone is able to move through the site without difficulty. It has a neat interface, which comes with colourful images and simple links that allow you to find your desired section fast.
Games are nicely sorted out, so you can always go to the slots you like or try something new. The site doesn’t take long to load and due to its adaptive design, the page looks great on both PCs and mobile devices.
In general, this casino has an inviting and entertaining atmosphere. It also has good navigation and easy-to-use graphics, which makes playing as well as browsing through the site quite enjoyable.
Gala Spins provides customer support around the clock, and you can easily find the link to access this service at the bottom right corner of the homepage, situated next to the Join and Login buttons. However, rather than directly connecting you to a support agent, clicking on this link directs you to a series of categories, such as withdrawal, account access, deposit, and others. These categories contain answers to a wide range of frequently asked questions.
To actually reach customer support, you need to select one of these questions and respond ‘Yes’ when asked, “Do you need any more help?” This action will then present you with the available contact options. While Gala Spins recommends reaching out through direct messaging on social media, you also have the option to use live chat, email, or upload documents directly on the site in a support ticket.
Although the help & contact page is available on the casino’s homepage, navigating through the process to speak with a support agent can be hard. So, if you are seeking a quicker and more straightforward way to get assistance, it is advisable to contact them via social media.
On Trustpilot, Gala Spins casino isn’t rated too highly. 1 star reviews make up 83% of its 456 reviews at the time of writing, which is kind of shocking. As we mentioned earlier, we’ve seen other casinos get dogpiled on Trustpilot, though, so it’s not a deal-breaker.
Here are some reviews from Gala Spins casino users:
“Great website, excellent variety of games, Simple platform to navigate, Friendly staff and fast withdrawals …One downfall is [that] I don’t think they give enough bonuses or free spins – other than that this website is absolutely amazing.”
Michael Kelly, Trustpilot
“Gala Spins is by far the best for big wins. The first week I played I withdrew thousands, to be fair I was playing and depositing a lot more off the backs of previous wins however the return was still huge compared to my deposits. Since then I have had consistently good wins. Do I win every single time? Absolutely not.. that is not how gambling works. However, it is by far the best site and I have withdrawn £1000 at least every other month. Their bonuses are a lot more generous than other sites. Give it a go for yourself because everyone’s experience is different.”
Ceri, Trustpilot
“I must say, I am shocked at the amount of negative reviews! I have been playing here as long as I can remember and have been nothing but impressed – the slots are fair, return pretty much what they say they do (in the 90s % area) and have super quick payout – under half an hour from my withdrawal to my bank account! I suspect that most of the complaints are from punters who simply don’t understand how these things work! Anyhow – excellent casino and I think I will jump on right now and entertain myself with a few quid!”
Mark Jordon, Trustpilot
When it comes to responsible play, Gala Spins casino has put in place some good precautionary measures for safe gambling. The platform offers several games for your entertainment and there’s also the objective of ensuring that you are not overpowered by too many gambling sessions.
In doing so, they unveiled the ‘Changing for the Bettor’ initiative – a campaign aimed at safer gambling and better protection of every player. From this, they provide a variety of resources on how to approach the issues of gaming addiction practically and efficiently.
One of these tools is called Curfew – you can use this option to lock yourself out of the ability to make deposits for a certain amount of time. This can help you step back and regain control of yourself if it is necessary. Moreover, you can also place Deposit Limits for a day, a week, or a month – which helps you manage your spending.
There is also the option to set the Max Stake Limit where you get to decide on how much you are willing to risk per spin in slots. Sometimes you might feel like taking a break from gaming – this can be done by using the Time-Out/Cool-Off periods provided by the casino.
Self-exclusion rules are also provided for those who require a longer break from online casino gambling.
Gala Spins Casino has its strengths, particularly in its diverse selection of slot games and its commitment to responsible gambling.
However, potential players should be aware of the mixed reviews, especially concerning withdrawal processes. The casino’s focus on slots makes it a great option for fans of this genre, but those looking for a broader range of gaming options or a flawless user experience may want to consider other platforms.
£20 Bonus + 30 Free Spins