Ace Lucky Casino is certainly welcoming, with a welcome bonus up to $/€200 and several recurring, weekly offers that give players something to check out every day. The games are plentiful, supplied by a roster of major providers like NetEnt, Quickspin, Microgaming, Thunderkick and more. Plenty of roulette, blackjack and video poker gives the site a strong casino offering, too.
Ace Lucky is a relatively new online casino by the company ProgressPlay, who are partners with other successful sites like Mad About Slots and Anytime Casino. Ace Lucky was founded in 2016 and aims to provide quality to gambling fans, while keeping a focus on fairness and security.
Ace Lucky helpfully offers live casino games from both NetEnt and Extreme. This gives players a bit of everything, from roulette and blackjack to live baccarat. There are some specific table variations too, like Dolphin’s Roulette. You can tell the Extreme games from the dresses worn by the dealers, using a red X design.
The Extreme interface allows for removing the live video stream if you have any speed issues, or you can just tweak quality. There’s also a detailed statistics panel. The NetEnt setup is similar, but different enough that players have some choice. Both allow for live chat while playing.
Ace Lucky does offer apps for iOS and Android platforms, though the iOS app seems to be hard to locate. The site could use a clear mobile assistance page. All users can access the site through a mobile browser, in any case.
The mobile version of the site is well made, with a useful help and chat link on all pages, though it is a little large and gets in the way. Otherwise, the site is easy to use and packs the vast majority of the desktop site’s game catalogue.
Finding support is nice and easy at Ace Lucky, with the site having a dropdown help panel. This has an email form and live chat function. Though phone lines are absent, these methods should serve most players. Chat is open 24/7 and the staff are very quick to help, as well as being friendly and polite. The site also has an FAQ area with detailed information, sorted by sections. This could be more thorough but it will help most players with day-to-day issues. Ace Lucky is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. The site has a full responsible gaming area too, with options to self-exclude and set limits.
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